Triton Timeshare Software And Customer Count® Announce Distribution Agreement
January 4, 2010 by Perspective Magazine | Timeshare & Fractional ReviewsIndustry Leaders Combine Expertise to Offer Online Feedback System to Industry
Triton Timeshare Software, the world’s leading innovator of Timeshare Technology and Condotel Software, has announced that it will offer CustomerCount® survey technology to its customers. Triton, which develops award-winning software, customer development and training solutions will now include the online feedback systems component with its extensive menu of software products including Triton Property Management, Triton Sales & Marketing and Triton Condotel Software.
Delaina M. Probus-Staley, President of the Florida-based company said “We are thrilled to offer CustomerCount® along with our powerful range of services for our customers. We are seamlessly integrating its customized surveys which measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself. The concept and execution of CustomerCount fits hand in glove with what Triton already offers, including our learning tools & training, 24/7 tech support, and a professional staff.
“CustomerCount offers our customers a very important element of property management and is the only survey product designed specifically for the timeshare industry.” she continues.
Robert A. Kobek, Managing Partner of Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations, says the company’s CustomerCount,© an On-Line Feedback System was more than four years in the making. “Now that the technology is operationally robust, we are ready to build the business. Triton becomes our newest distributor and we are grateful that Triton will offer our product to their customers. Triton is a mature company with a substantial product, and deals with absolute integrity. Knowing that CustomerCount will be a part of their product mix is particularly exciting as we deepen our penetration into the timeshare industry.”
The CustomerCount® program, developed initially by MVP for its client RCI, collects and measures customer feedback. CustomerCount tracks three primary components: the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests. The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.
Probus-Staley continues “our Property Management Solution integrated suite of tools will be greatly enhanced by the addition of Customer Count’s timely and consistent process that supports management in its identification of problem trends and needs. It will also be of great support to our clients who utilize Triton Sales and Marketing software as it pinpoints challenges most significant to prospects, customers and/or guests.”
Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.
Sarasota Software Solutions, the parent company of Triton Timeshare Software, was founded in 1997. Triton’s software runs in more than 100 resorts in the United States, Mexico, The Caribbean and Asia. They are Trustee Members of ARDA.
For more information visit www.timesharesoftware.com or call 941-924-9656.
For information on advertising and editorial opportunities with Perspective Magazine & Owners Perspective Magazine; the leading independent B2B & B2C magazines for the timeshare and fractional ownership industries visit www.perspectiverates.com
