Management Services Company to Utilize CustomerCount© Online Feedback System For Strategy and Analysis

Trident Business Management (Scottsdale, AZ) which provides management services to the lodging and timeshare sectors of the leisure industry,  announced that it has named CustomerCount® its Survey Provider of Choice.

The CustomerCount® program, developed initially by Mobius Vendor Partners (MVP) for its client RCI, collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

According to James R. Danz, Managing Partner of Trident, “our clients come to us for a three-pronged approach of analysis, strategy and performance.  Our prior experience with the comprehensive capabilities of the CustomerCount survey tool has shown that it gives us the much needed information we need to make informed decisions to ensure peak performance for our clients.”

His partner, William Tsao concurs.  “By providing management services for companies in need of corporate, financial or operational improvement, whether for a short term crisis management situation or longer term stability, our company is all about execution and deviation from past practices.  CustomerCount® allows us to show our clients how they can differentiate themselves from what they were doing to move toward what they could do to improve performance in the future.”

Robert A. Kobek, President of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and online customer feedback surveys for companies, associations and non-profit organizations, says the company’s  CustomerCount,© an On-Line Feedback System was more than four years in the making.  “Now that the technology is operationally robust, we are in the process of building the business.  Knowing that our long time colleagues at Trident have had previous experience with CustomerCount and consider it important enough to recommend to their clients is particularly exciting as we deepen our reach into the leisure industry.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or call 317-816-6000.
Trident Business Management is the leading, operationally-centric business management firm serving the lodging and timeshare sectors of the leisure industry.  For more information visit www.tridentbusinessmanagement.com or call 480-889-8968.

Jim Danz RRP and Bill Tsao, Managing Partners of Trident Business Management, have recently selected two additional Advisory Partners for their organization, joining other respected executives within the lodging and timeshare sectors of the leisure industry.

Newly selected Advisory Partners Gregory B. Sheperd RRP and Richard E. Hulbert RRP have been chosen to provide strategic guidance and support to the Trident Business Management organization. They join previously selected Advisory Partners Steve Hicks, Sunil Aluvila, Frank Morrisroe and Gordon Bloeser. In working side-by-side with the firm’s Managing Partners, all of the Advisory Partners provide assistance to Trident’s clients requiring corporate, financial, or operational improvement as well as short-term crisis management and longer-term stabilization.

Gregory Sheperd

Trident’s latest Advisory Partner is Gregory Sheperd, President of Meridian Financial Services, Inc., a third-party collection agency servicing vacation ownership resort developers, property management companies, and homeowner’s associations. Purchased by Interval International in 1999, Meridian is headquartered in Asheville, North Carolina, with offices in Las Vegas, Nevada and Mobile, Alabama.

Added Jim Danz, “During his two decades in the vacation ownership industry, Greg has garnered high respect for his creative skills within the collection arena. In his role as President of Meridian Financial Services, he has utilized advanced industry-specific technology to help develop custom collection programs with international and domestic capabilities.”

Greg is a Chairman’s League member of the American Resort Development Association and has participated on various association committees. He earned his Registered Resort Professional (RRP) designation and has been a speaker at numerous ARDA regional meetings and national conventions. He is also Vice President and Board member for the Virginia Resort Development Association and serves as secretary/treasurer for the North Carolina Collectors Association.

Richard Hulbert

Another veteran of more than two decades work in the vacation ownership industry, Richard Hulbert is the chairman of The Hulbert Group International, Inc., an international architecture and planning practice headquartered in West Vancouver, British Columbia, Canada. As a planner and designer to some of the most innovative purpose-built timeshare resorts in the world, Richard and his company have provided guidance for resort projects throughout North America, Latin America, Europe, Asia and Australia. Timeshare product designs have been completed for Marriott Ownership Resorts Inc., International Resort Group Inc., Shell Vacations LLC, and Welk Resorts.

In describing Trident’s pride in Hulbert’s selection as an Advisory Partner, Managing Partner Bill Tsao added: “Rick’s contributions have been consistently recognized by the architectural profession, the public sector and development industry.  He has won design awards or had his works and writings published each and every year for the past 35 years. The Australian Tourism Industry recognized one of his designs as Australia’s Best Resort and another was named the Pacific Rim’s finest new community development by the Pacific Coast Builders Conference in San Francisco.  Rick’s expertise is a valuable compliment to our menu of key client services in the areas of refurbishment, new project design, general planning, and hotel and condominium conversions to timeshare.”

“We are honored and proud to have assembled a best-in-class group of professionals to serve as our Advisory Partners,” concluded Danz.

About Trident Business Management
Trident Business Management is a leading business solutions firm focused on serving the lodging and timeshare sectors of the leisure industry. The firm’s expertise is in its industry-specific and operationally-centric knowledge and experience.  The Scottsdale, Arizona-based company is led by Managing Partners Jim Danz and Bill Tsao, who bring more than 40 combined years of senior management experience to the aid of their clients.  The firm specializes in delivering results in:  restructuring and turnarounds, asset management, merger & acquisition advisory, financial advisory, and performance improvement. Unlike other consultant and advisory firms, Trident is unique due to its implementation and performance-based orientation.  For more information, visit www.TridentBusinessManagement.com

Jim Danz RRP and Bill Tsao, Managing Partners of Trident Business Management, have recently named two additional Advisory Partners to their team, joining other respected executives within the lodging and timeshare sectors of the leisure industry.

Newly selected Advisory Partners Frank A. Morrisroe and Gordon R. Bloeser have been chosen to provide strategic guidance and support to the Trident Business Management organization. They join previously selected Advisory Partners Steve Hicks and Sunil Aluvila. Trident provides services to clients requiring corporate, financial, or operational improvement, short-term crisis management, longer-term stabilization, and growth management.

Trident’s new Advisory Partner Frank A. Morrisroe is President of Equiant Financial Services, the leader in consumer receivables management, collections and payment processing for the timeshare industry. Equiant delivers solutions to complex receivables servicing issues encompassing invoicing, loan and maintenance payment processing.

Frank Morrisroe

Explains Bill Tsao, “In their association with Trident, Equiant provides us with a trusted partner for financial servicing.  It’s much easier for us to make the decision to outsource billing and early stage collections for a distressed company when our servicing partner already understands our business. In addition to the core business of financial servicing, Equiant is most creative when it comes to finding ways to use its communications link with owners and members as a marketing channel. Frank has a strong affinity for technology and a keen business sense for the application of emerging products. An added bonus is his past leadership position at RCI, which helps him provide us with a unique industry perspective.”

Morrisroe’s versatile 26-year career within the hospitality and timeshare industries includes being president of RCI North America. He has also served on the ARDA Board of Directors and is currently an active member of ARDA’s International Foundation.

“We have assembled a best-in-class group of professionals to serve as our Advisory Partners,” says Jim Danz. “Gordon Bloeser is our ‘go-to’ expert when it comes to sorting through the underwriting criteria that was used to structure loan originations for distressed companies in the timeshare sector.  He is also very adept at assisting us with mortgage portfolio valuations.  His intimate knowledge of the loan side of the business gives Trident an edge in our business development activities with banks and specialized lenders.”

Gordon Bloeser

After nearly three decades of providing business valuations for acquisition/development and consumer end loan finance facilities, Gordon Bloeser is recognized as one of the most experienced vacation ownership development lenders in the business. He has served GEICO Financial Services, Litchfield Financial/Textron Financial and most recently held the position of Senior Vice President for Merchants Mortgage & Trust Corporation for the past ten years. With a keen insight for assessing cash flow valuation, stabilization of assets and the successful liquidation of those assets, he has successfully led various developments through challenging workout phases. As an ARDA member for over 25 years, Gordon has been a speaker at numerous regional and national conferences and has also been a member of various ARDA committees as well as the American Financial Services Association.

About Trident Business Management
Trident Business Management is a leading business solutions firm focused on serving the lodging and timeshare sectors of the leisure industry. The firm’s expertise is in its industry-specific and operationally-centric knowledge and experience.  The Scottsdale, Arizona-based company is led by Managing Partners Jim Danz and Bill Tsao, who bring more than 40 combined years of senior management experience to the aid of their clients.  The firm specializes in delivering results in:  restructuring and turnarounds, asset management, merger & acquisition advisory, financial advisory, and performance improvement. Unlike other consultant and advisory firms, Trident is unique due to its implementation and performance-based orientation.  For more information, visit www.TridentBusinessManagement.com

Trident Business Management has recently announced the launch of its new website to serve the needs of its existing and prospective clients and has named the first two members of its prestigious Advisory Board.
The Trident website (www.tridentbusinessmanagement.com) was created to help companies in the lodging and timeshare sectors of the leisure industry. It features information about the company, services provided, and professional credentials of the Managing Partners, James (Jimmy) Danz RRP and William (Bill) Tsao, two of the timeshare industry’s most respected senior level operating executives.

Based in Scottsdale, Arizona, Trident Business Management is an implementation-based business solutions organization created to aid companies in need of highly specialized operational expertise and management services. Trident clients generally require corporate, financial, or operational improvement, which may include short-term crisis management, longer-term stabilization, repositioning and growth management.

Adds Bill Tsao, “We formed Trident Business Management to help bring positive change to our industry at this critical time. To help us accomplish this ambitious objective, we assembled a best-in-class group of professionals to serve as our Advisory Partners.”

“Our Advisory Partners are widely acknowledged as successful business executives and respected authorities in their respective areas of expertise within the lodging and timeshare sectors of the leisure industry,” adds Danz. “Since every client has a unique set of challenges, these Advisory Partners will provide us with strategic guidance and support, working with us as a collaborative team to customize solutions as we match them with each client’s individual needs.”

Sunil Aluvila

The first two Advisory Partners named by Danz and Tsao are Sunil Aluvila and Steven C. Hicks.
Sunil Aluvila is an innovator in marketing, product development, and the application of emerging technology for the vacation rental and ownership industry. He will assist Trident Business Management clients in these highly specialized areas. For the past 19 years he has amassed extensive experience in strategic planning, interactive marketing, vacation club product development, e-business development, and online distribution of vacation products. He served in a senior management capacity with Shell Vacations Club, heading market research, vacation club product and loyalty development and development of interactive sales systems. He founded Vibes Interactive in 2005 to build and support a customer acquisition, retention and value maximization platform that connects vacation ownership and vacation rental companies with customers in creative ways to deliver measurable results. Under Sunil’s leadership, Vibes has developed a suite of innovative interactive sales and marketing products for the vacation rental and ownership industry. In 2007, a joint venture was forged with Interval International (NASDAQ: ILG) to use Vibes’ interactive marketing platform to develop and support VacationSource.com, an aggregate tour generation and vacation rental portal for Interval International’s affiliate resorts. www.vibesinteractive.com

Steven C. Hicks

As founding president of Resort Management Advisors, Steve Hicks is one of the vacation ownership industry’s most respected senior property management professionals. He will assist Trident clients requiring his expertise in his highly specialized field. During his professional career spanning 28 years, Hicks has property management leadership encompassing more than 50 resorts, 60 owner associations with 300 board members and over 3,000 employees, responsible for developer and owner association assets in excess of $1 billion. Prior to the formation of RMA, Hicks served for more than 25 years, as President of Shell Vacations Hospitality, building that company from three properties to more than 20 resorts in the US and Canada with over one thousand hospitality employees serving under his leadership. Hicks also served as Vice President for all 23 North American resorts for Diamond Resorts International and in the same capacity for ResortCom International, a resort management company located in San Diego. Hicks is a Certified Hotel Administrator (CHA) and ARDA Registered Resort Professional (RRP). www.resortmanagementadvisors.com

About Trident Business Management
Trident Business Management is a leading business solutions firm focused on serving the lodging and timeshare sectors of the leisure industry. The firm’s expertise is in its industry-specific and operationally-centric knowledge and experience.  The Scottsdale, Arizona-based company is led by Managing Partners Jim Danz and Bill Tsao, who bring more than 40 combined years of senior management experience to the aid of their clients.  The firm specializes in delivering results in these critical disciplines:  restructuring and turnarounds, asset management, merger & acquisition advisory, financial advisory, and performance improvement. Trident is highly differentiated from consultant and advisory companies by its implementation and performance-based orientation.  For more information, visit www.TridentBusinessManagement.com

Operating Mantra – “Performance, Not Plans”

Two of the timeshare and lodging industry’s most respected senior level operating executives have collaborated to launch a new business management organization, created to aide companies in need of highly specialized operational expertise and management services.

Utilizing their four decades of combined operations management expertise, Managing Partners James (Jimmy) Danz RRP and William (Bill) Tsao, founded Trident Business Management, an implementation-based business solutions group, based in Scottsdale, Arizona.

Trident Business Management was created to provide management services for companies in need of corporate, financial, or operational improvement. This includes short-term crisis management, longer-term stabilization, repositioning and growth management.

William "Bill" Tsao

Explains Bill Tsao, “We recognize that the timeshare industry is in the midst of an evolutionary phase. The sudden vanishing of capital can be both destructive and cathartic. After hundreds of hours of discussions with top developers, lenders, strategists, lawyers, and respected industry-operating executives, we have identified a huge void in terms of a solid solution to the crisis. We formed Trident Business Management to help bring positive change to our industry at this critical time. Our past experiences, our contacts and strategic resources have positioned us well to participate in some much-needed change to the outdated and under-performing 30-year-old business model of timeshare.”

How will this be accomplished? “Instead of just focusing on cost containment and expense renegotiation,” adds Jimmy Danz, “we provide the operational experience and intimate understanding of a business that is critical in knowing how to open new revenue channels from existing assets that have not been properly leveraged. For some consulting companies or global rescue firms, it’s all about business plans. For us, it’s all about execution and differentiation from past practices. We back this philosophy by scaling our compensation toward performance and execution … without the cost of global overhead. While many companies espouse theory, at Trident, we believe in the principal of performance, not plans and stake the majority of our compensation on a success model with performance-based success fees instead of guaranteed fees with no guarantee of success.”

Trident Business Management is an operationally centric “all-inclusive” business solution company that has assembled a best-in-class group of professionals (the Trident Advisory Partners) who are widely respected authorities in their areas of expertise within the lodging and timeshare sectors of the leisure industry. Since every client has a unique set of challenges, these Advisory Partners will work with Trident leadership as a collaborative team to customize solutions, matching the right experts and specific talent to each client’s needs.

The two managing partners have spent their careers as senior operating executives, not as consultants, and have a solid reputation for integrity, ethics and sound business practices. In their previous executive positions as senior strategists and tacticians, the programming and implementation guidance provided by Danz and Tsao were key drivers in the procurement of nearly $1.5 billion dollars in net sales volume for some of the country’s largest vacation ownership companies.

James "Jimmy" Danz

Danz is internationally recognized as an expert in partnering corporate alliances with enterprise strategies, initiatives and objectives. His professional experience has also included equity partnerships, senior-level executive and consultancy roles for Diamond Resorts International®, Princeton Resorts Group, Starwood Hotels, Conrad Hilton International, Vistana Resorts, ACCOR Vacation Club and Success Marketing. The five-time Gold ARDY winner has held Board of Director seats for the American Resort Development Association (ARDA) and is the current Chairman of the ARDA Meetings Council and the ARDA Sales and Marketing Forum. He also sits on the Board of the American Tele-Services Association (ATA) and is the current Chairman of the ATA Political Action Committee.

Bill Tsao is a results-driven executive with a broad range of senior-level experience encompassing both domestic and international business operations. His background features a successful track record in driving revenue growth and winning market share, primarily in turnaround, start-up and high growth situations. His 18-year industry experience includes equity partnerships, senior-level executive and consultancy roles for Casablanca Express, Sunterra Resorts, Pacific Resorts International Inc., International Cruise & Excursions, Vacation Marketing Systems Inc., Raintree Resorts International and Diamond Resorts International®. Tsao has a proven career track record in driving multi-national and multi-site projects. He has been a frequent guest speaker at the ARDA National Convention and is a past board member for the Arizona Muscular Dystrophy Association (MDA) Annual Golf Tournament, which was the largest MDA Golf Tournament in the nation.

About Trident Business Management
Trident Business Management is a leading business solutions firm focused on serving the lodging and timeshare sectors of the leisure industry. The firm’s expertise is in its industry-specific and operationally-centric knowledge and experience.  The Scottsdale, Arizona-based company is led by Managing Partners Jim Danz and Bill Tsao, who bring more than 40 combined years of senior management experience to the aid of their clients.  The firm specializes in delivering results in these critical disciplines:  restructuring and turnarounds, asset management, merger & acquisition advisory, financial advisory, and performance improvement.   Trident is highly differentiated from consultant and advisory companies by its implementation and performance-based orientation.  For more information, visit www.TridentBusinessManagement.com

Lennon Communications Group, Inc. has been selected by Trident Business Management to handle public relations needs for the recently launched company.

Founded by Marge Lennon in 1985, Lennon Communications is a Fort Myers, Florida-based public relations, marketing and advertising firm with 24 years of service to the real estate, leisure, furnishings and timeshare industries. Lennon is also a frequent contributor to Perspective International magazine and other industry publications.

Trident Business Management is a business solutions group created to aide companies in need of highly specialized corporate, financial and operational improvement management services. Managing Partners of the Scottsdale, Arizona-based company are Jim Danz and Bill Tsao.

Commented Jim Danz, “We selected Marge’s firm because of her solid reputation as a publicist, backed by 31 years of timeshare and leisure industry experience.”
Added Bill Tsao, “We are proud to have her represent our firm.”

About Trident Business Management
Trident Business Management is a leading business solutions firm focused on serving the lodging and timeshare sectors of the leisure industry. The firm’s expertise is in its industry-specific and operationally-centric knowledge and experience.  The Scottsdale, Arizona-based company is led by Managing Partners Jim Danz and Bill Tsao, who bring more than 40 combined years of senior management experience to the aid of their clients.  The firm specializes in delivering results in these critical disciplines:  restructuring and turnarounds, asset management, merger & acquisition advisory, financial advisory, and performance improvement.   Trident is highly differentiated from consultant and advisory companies by its implementation and performance-based orientation.  For more information, visit www.TridentBusinessManagement.com