Industry Leaders Combine Expertise to Offer Online Feedback System to Industry

Triton Timeshare Software, the world’s leading innovator of Timeshare Technology and Condotel Software, has announced that it will offer CustomerCount® survey technology to its customers. Triton, which develops award-winning software, customer development and training solutions will now include the online feedback systems component with its extensive menu of software products including Triton Property Management, Triton Sales & Marketing and Triton Condotel Software.

Delaina M. Probus-Staley, President of the Florida-based company said “We are thrilled to offer CustomerCount® along with our powerful range of services for our customers.  We are seamlessly integrating its  customized surveys which measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself.  The concept and execution of CustomerCount fits hand in glove with what Triton already offers,  including our  learning tools & training, 24/7 tech support, and a professional staff.

“CustomerCount offers our  customers a very important element of property management and is the only survey product designed specifically for the timeshare industry.” she continues.

Robert A. Kobek, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations, says the company’s  CustomerCount,© an On-Line Feedback System was more than four years in the making.  “Now that the technology is operationally robust, we are ready to build the business.  Triton becomes our newest distributor and we are grateful that Triton will offer our product to their customers. Triton is a mature company with a substantial product, and deals with absolute integrity. Knowing that CustomerCount will be a part of their product mix is particularly exciting as we deepen our penetration into the timeshare industry.”

The CustomerCount® program, developed initially by MVP for its client RCI, collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

Probus-Staley continues “our Property Management Solution integrated suite of tools will be greatly enhanced by the addition of Customer Count’s  timely and consistent  process that supports management in its identification of problem trends and needs.  It will also be of great support to our clients who utilize Triton Sales and Marketing software as it pinpoints challenges most significant to prospects, customers and/or guests.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Sarasota Software Solutions, the parent company of Triton Timeshare Software, was founded in 1997.  Triton’s software runs in more than 100 resorts in the United States, Mexico, The Caribbean and Asia. They are Trustee Members of ARDA.

For more information visit www.timesharesoftware.com or call 941-924-9656.

Indianapolis-based company provides business process management and online survey solutions

Mobius Vendor Partners, LCC, (MVP) has announced that the Indianapolis-based company has marked its tenth year providing business process management and online survey solutions to companies, associations and non-profit organizations.

The company was founded in 1999 and since that time as served their clients in many capacities primarily as offering management advisory services focusing on process development and project management.  With a reputation for staying current with industry trends and its changing business requirements, MVP roster of available services includes business planning, financial analysis, market research, marketing management, process improvement and business relationship management.

Most recently, MVP created CustomerCount®, an Online Feedback System which tracks the reservation, sales and vacation experiences.

Robert A. Kobek, RRP, MVP’s President, began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”  Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

Over his career, managing partner of MVP, William Morris, CPA, had direct responsibility for turn-around situations, several start-ups, capital funding, acquisitions and large-scale planning and development assignments.  Bill was also Vice President of Finance, Planning and Development for Resort Condominiums International which saw its revenues increase from twenty-fold to over $350 million during his 10-year tenure. Morris has also held the position of CEO for a high net worth Family Office, with management and oversight responsibilities for business, traditional and venture investments.

Since founding Mobius Vendor Partners, Kobek and Morris have grown their staff to 17 and a client base of over $5,000,000.  The MVP management team is well known for their technological expertise and management relationship skills and frequently called upon to speak at industry events around the county.  Bob Kobek is the current Chair of the Board of Advisors of the Information Services and Operations Management Advisory Board, Department of Miller College of Business at Ball State University and Women in the Industry.

Some of MVP’s and CustomerCount’s clients over the years include RCI, The American Telemarketing Association, Diamond Resorts International, The American Resort Development Association, Calderon Textiles, Royal Aloha Vacation Club, Golden Rule Insurance Company, and others companies in and outside of the timeshare industry.
For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.

Mobius Vendor Partners President to Serve as Miller College

Robert A. Kobek, President of Mobius Vendor Partners, LCC, (MVP) an Indianapolis-based company that that provides business process management and online survey solutions to companies, associations and non-profit organizations, has been selected as Chairman of the Information Services Advisory Board of the Information Services and Operations Management (ISOM) Department of Miller College of Business at Ball State University.

With more than 30,000 undergraduate and graduate students from across the country and abroad, Ball State University is located in Muncie, Indiana.  In addition to its program in Information Services and Operations Management, Miller offers degrees in Accounting, Business and Marketing Education, Economics, Finance, Human Resource Management, International Business, Marketing and Management.

Kobek, who has served as a member of the advisory board for two years is an expert in managing business processes including finance, marketing, selling, distributing, and supporting their products and services. His company, MVP, recently introduced an online feedback system called CustomerCount®.

“Effective use of technology allows companies in every sector to better serve their customers, get more usable information, become flexible and increase employee productivity, said Kobek.   “In a world where Information Services is skyrocketing as an academic discipline, Miller College understands how important it is to be guided by real world business expertise.”

Bob Kobek began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”    Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.