International Shared Ownership Trade Publication to Become Survey Technology Media Partner

Robert A. Kobek, President of Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and online customer feedback surveys for companies, associations and non-profit organizations, announced that it has joined forces with the UK-based Perspective Magazine as a primary vehicle for publishing important leisure industry research garnered by MVP’s CustomerCount online feedback system.

The CustomerCount® program collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

“We’re looking forward to working more closely with Perspective as it opens up a truly global market for CustomerCount.  In the few years the publishing company has been in the shared ownership market, their impact has been considerable.  As they expand into North America, we plan to be of assistance in growing both their advertiser and subscriber base,” said Kobek.

Paul Mattimoe, President and CEO of Perspective International Ltd.  Said “Before establishing our first company in 2003, we had more than 20 collective years of experience in timeshare sales, marketing and management and so we clearly recognize how the data collected by CustomerCount can impact sales, marketing and operations of resorts.  We are proud to be able to offer that information to our international clients and readers. We additionally look forward to working closely with Mobius Vendor Partners in other areas as we continue to rapidly expand our US Company’s presence, based out of Orlando, FL.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or call 317-816-6000.
Perspective Magazine, now available in North America, International and South Africa editions; boasts the widest reach of any independent trade publication for the shared ownership industry, and is officially distributed to all delegates at 20 major industry conventions and events worldwide. For more information visit www.perspectiverates.com  or call +1 407-362-1540 (USA) or +44 191 250 3501 (UK)

Online Feedback System Created to Measure and Improve Customer Experience

Bill Morris, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process  assessment, development, deployment and management and market research services to companies, associations and non-profit organizations, has announced that  CustomerCount,™ an On-Line Feedback System has launched its interactive web site www.CustomerCount.info.

CustomerCount tracks three primary components:  the product experience, the service experience and the sales experience.  In the marketplace for nearly two years, the CustomerCount system is regarded as an important tool to help management teams make informed decisions to improve profitability.

By collecting and measuring customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience CustomerCount© online survey system has already proved to be both flexible and dependable.

The new web site is both informative as well as functional.  It provides a Customer Login interface that allows users to fully access their reports in real time.

CustomerCount© itself is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. The MVP product was developed as proprietary software for a major client and may now be customized for use by shared ownership resort developments, as well as other businesses. The system boasts clients such as SFX, Breckenridge Grand Vacations and  the American Teleservices Association.  The ability of the CustomerCount on-line survey service system to generate surveys in over 20 languages is garnering recognition worldwide.  In one case described at www.CustomerCount.info, a company generated surveys in six different languages to ensure effective communication and maximize survey response rates.

In addition to finding out more about the online system via the new web site, those interested may experience the process at http://tinyurl.com/yamwxzx at The Resort Trades web site or at the upcoming ARDA convention in Las Vegas at the Triton Timeshare Software booth.

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or www.customercount.info or call 317-816-6000.

Brings Flexibility to Measuring “Net Promoter Score” says GM

Bill Morris, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations, has announced that  CustomerCount,© an On-Line Feedback System has been selected by Breckenridge Grand Vacations as a instrument for monitoring and measuring guest and resort experiences.

Located in Breckenridge, Colorado, Breckenridge Grand Vacations was formed in 2007, serving as the developer, owner and operator of three Breckenridge Resorts; Gold Point Condominiums, Grand Timber Lodge, and its newest resort, the Grand Lodge on Peak 7. Breckenridge Grand Vacations has also been recognized as one of the most successful independent developers in the industry.

Kit Armour, General Manager at Breckenridge Grand Vacations says “CustomerCount® was selected to use for immediate customer feedback to provide summary data to help establish our ‘net promoter score.’ “
The Net Promoter® score allows you to categorize customers into three groups based on their willingness to recommend your company or product to a friend or colleague:

•    Promoters (score 9–10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
•    Passives (score 7–8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
•    Detractors (score 0–6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

Kit Armour says “Mobius Vendor Partners (developers of CustomerCount®) developed the on-line feedback system with a thorough knowledge of timesharing and its various components.  For instance, our Director of Guest Relations uses the real-time response of CustomerCount® to address any guest concerns immediately.  We also can follow up post timeshare tour to zone in on positive and negatives that allow us to make our sales experience better for our guests.  The bottom line is that MVP has been around our industry for more than a decade and its inherent understanding of the timeshare model gives developers like us the ability to be flexible in using this tool. “

The CustomerCount® program, developed initially by MVP for its client RCI, collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself. CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience.

CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

Morris says “the timely consistency of the process allows management to identify problem trends and needs; pinpoint challenges most significant to prospects, customers and/or guests; target improvement efforts and increase customer satisfaction levels by creating benchmarks and monitoring improvement.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Indianapolis-based company provides business process management and online survey solutions

Mobius Vendor Partners, LCC, (MVP) has announced that the Indianapolis-based company has marked its tenth year providing business process management and online survey solutions to companies, associations and non-profit organizations.

The company was founded in 1999 and since that time as served their clients in many capacities primarily as offering management advisory services focusing on process development and project management.  With a reputation for staying current with industry trends and its changing business requirements, MVP roster of available services includes business planning, financial analysis, market research, marketing management, process improvement and business relationship management.

Most recently, MVP created CustomerCount®, an Online Feedback System which tracks the reservation, sales and vacation experiences.

Robert A. Kobek, RRP, MVP’s President, began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”  Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

Over his career, managing partner of MVP, William Morris, CPA, had direct responsibility for turn-around situations, several start-ups, capital funding, acquisitions and large-scale planning and development assignments.  Bill was also Vice President of Finance, Planning and Development for Resort Condominiums International which saw its revenues increase from twenty-fold to over $350 million during his 10-year tenure. Morris has also held the position of CEO for a high net worth Family Office, with management and oversight responsibilities for business, traditional and venture investments.

Since founding Mobius Vendor Partners, Kobek and Morris have grown their staff to 17 and a client base of over $5,000,000.  The MVP management team is well known for their technological expertise and management relationship skills and frequently called upon to speak at industry events around the county.  Bob Kobek is the current Chair of the Board of Advisors of the Information Services and Operations Management Advisory Board, Department of Miller College of Business at Ball State University and Women in the Industry.

Some of MVP’s and CustomerCount’s clients over the years include RCI, The American Telemarketing Association, Diamond Resorts International, The American Resort Development Association, Calderon Textiles, Royal Aloha Vacation Club, Golden Rule Insurance Company, and others companies in and outside of the timeshare industry.
For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.

Mobius Vendor Partners President to Serve as Miller College

Robert A. Kobek, President of Mobius Vendor Partners, LCC, (MVP) an Indianapolis-based company that that provides business process management and online survey solutions to companies, associations and non-profit organizations, has been selected as Chairman of the Information Services Advisory Board of the Information Services and Operations Management (ISOM) Department of Miller College of Business at Ball State University.

With more than 30,000 undergraduate and graduate students from across the country and abroad, Ball State University is located in Muncie, Indiana.  In addition to its program in Information Services and Operations Management, Miller offers degrees in Accounting, Business and Marketing Education, Economics, Finance, Human Resource Management, International Business, Marketing and Management.

Kobek, who has served as a member of the advisory board for two years is an expert in managing business processes including finance, marketing, selling, distributing, and supporting their products and services. His company, MVP, recently introduced an online feedback system called CustomerCount®.

“Effective use of technology allows companies in every sector to better serve their customers, get more usable information, become flexible and increase employee productivity, said Kobek.   “In a world where Information Services is skyrocketing as an academic discipline, Miller College understands how important it is to be guided by real world business expertise.”

Bob Kobek began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”    Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.