International Shared Ownership Trade Publication to Become Survey Technology Media Partner

Robert A. Kobek, President of Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and online customer feedback surveys for companies, associations and non-profit organizations, announced that it has joined forces with the UK-based Perspective Magazine as a primary vehicle for publishing important leisure industry research garnered by MVP’s CustomerCount online feedback system.

The CustomerCount® program collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

“We’re looking forward to working more closely with Perspective as it opens up a truly global market for CustomerCount.  In the few years the publishing company has been in the shared ownership market, their impact has been considerable.  As they expand into North America, we plan to be of assistance in growing both their advertiser and subscriber base,” said Kobek.

Paul Mattimoe, President and CEO of Perspective International Ltd.  Said “Before establishing our first company in 2003, we had more than 20 collective years of experience in timeshare sales, marketing and management and so we clearly recognize how the data collected by CustomerCount can impact sales, marketing and operations of resorts.  We are proud to be able to offer that information to our international clients and readers. We additionally look forward to working closely with Mobius Vendor Partners in other areas as we continue to rapidly expand our US Company’s presence, based out of Orlando, FL.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or call 317-816-6000.
Perspective Magazine, now available in North America, International and South Africa editions; boasts the widest reach of any independent trade publication for the shared ownership industry, and is officially distributed to all delegates at 20 major industry conventions and events worldwide. For more information visit www.perspectiverates.com  or call +1 407-362-1540 (USA) or +44 191 250 3501 (UK)

Management Services Company to Utilize CustomerCount© Online Feedback System For Strategy and Analysis

Trident Business Management (Scottsdale, AZ) which provides management services to the lodging and timeshare sectors of the leisure industry,  announced that it has named CustomerCount® its Survey Provider of Choice.

The CustomerCount® program, developed initially by Mobius Vendor Partners (MVP) for its client RCI, collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

According to James R. Danz, Managing Partner of Trident, “our clients come to us for a three-pronged approach of analysis, strategy and performance.  Our prior experience with the comprehensive capabilities of the CustomerCount survey tool has shown that it gives us the much needed information we need to make informed decisions to ensure peak performance for our clients.”

His partner, William Tsao concurs.  “By providing management services for companies in need of corporate, financial or operational improvement, whether for a short term crisis management situation or longer term stability, our company is all about execution and deviation from past practices.  CustomerCount® allows us to show our clients how they can differentiate themselves from what they were doing to move toward what they could do to improve performance in the future.”

Robert A. Kobek, President of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and online customer feedback surveys for companies, associations and non-profit organizations, says the company’s  CustomerCount,© an On-Line Feedback System was more than four years in the making.  “Now that the technology is operationally robust, we are in the process of building the business.  Knowing that our long time colleagues at Trident have had previous experience with CustomerCount and consider it important enough to recommend to their clients is particularly exciting as we deepen our reach into the leisure industry.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or call 317-816-6000.
Trident Business Management is the leading, operationally-centric business management firm serving the lodging and timeshare sectors of the leisure industry.  For more information visit www.tridentbusinessmanagement.com or call 480-889-8968.

Online Feedback System Created to Measure and Improve Customer Experience

Bill Morris, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process  assessment, development, deployment and management and market research services to companies, associations and non-profit organizations, has announced that  CustomerCount,™ an On-Line Feedback System has launched its interactive web site www.CustomerCount.info.

CustomerCount tracks three primary components:  the product experience, the service experience and the sales experience.  In the marketplace for nearly two years, the CustomerCount system is regarded as an important tool to help management teams make informed decisions to improve profitability.

By collecting and measuring customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience CustomerCount© online survey system has already proved to be both flexible and dependable.

The new web site is both informative as well as functional.  It provides a Customer Login interface that allows users to fully access their reports in real time.

CustomerCount© itself is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. The MVP product was developed as proprietary software for a major client and may now be customized for use by shared ownership resort developments, as well as other businesses. The system boasts clients such as SFX, Breckenridge Grand Vacations and  the American Teleservices Association.  The ability of the CustomerCount on-line survey service system to generate surveys in over 20 languages is garnering recognition worldwide.  In one case described at www.CustomerCount.info, a company generated surveys in six different languages to ensure effective communication and maximize survey response rates.

In addition to finding out more about the online system via the new web site, those interested may experience the process at http://tinyurl.com/yamwxzx at The Resort Trades web site or at the upcoming ARDA convention in Las Vegas at the Triton Timeshare Software booth.

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  For more information visit www.mobiusvp.com or www.customercount.info or call 317-816-6000.

Helps Us to Provide “Great Customer Service” Says Sr. VP

Cory Phelps, Senior VP of The San Francisco Exchange Company (SFX) says the recent selection of CustomerCount© is influential in providing “Great customer service and helped in helping customers with their travel needs.”

The CustomerCount© program, developed initially by Mobius Vendor Partners for its client RCI, collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself. CustomerCount tracks three primary components:  the reservation experience, the contact sales experience and the vacation experience.

SFX has over 100,000 members and operates a worldwide exchange network of the industry’s highest rated resorts, aligning itself with the most strategic and respected brand name resorts in the timeshare industry. Regardless of any resorts exchange company affiliation, individual timeshare Owners own the rights to their time and may request the service of any exchange company willing to accept their weeks for exchange. SFX allows owners to exercise this right to its fullest.

In fact, it is SFX’s affiliation with numerous properties and networks that make the CustomerCount© survey extremely important as a real time monitoring system. Phelps says “the system helps us stay consistent and give our members all the information they need to enjoy their vacations. Several times, it has helped in finding out about things happening at a specific resort, such as closure of amenities due to construction or weather.  In one instance, it also alerted us to new fees that we needed to make our guests aware of. “

SFX Preferred Resorts Mayan Palace

CustomerCount© is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

Bill Morris, Managing Partner of Mobius Vendor Partners, says “it took four years for us to develop a core system with sound software. That allows us to customize the product according to the needs of the client.  In the case of SFX, they are primarily based on the vacation and reservation experience.  Other clients focus more on the sales experience. The web based, real time reporting helps management keep flexible, which is more than important in today’s business climate.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Industry Leaders Combine Expertise to Offer Online Feedback System to Industry

Triton Timeshare Software, the world’s leading innovator of Timeshare Technology and Condotel Software, has announced that it will offer CustomerCount® survey technology to its customers. Triton, which develops award-winning software, customer development and training solutions will now include the online feedback systems component with its extensive menu of software products including Triton Property Management, Triton Sales & Marketing and Triton Condotel Software.

Delaina M. Probus-Staley, President of the Florida-based company said “We are thrilled to offer CustomerCount® along with our powerful range of services for our customers.  We are seamlessly integrating its  customized surveys which measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself.  The concept and execution of CustomerCount fits hand in glove with what Triton already offers,  including our  learning tools & training, 24/7 tech support, and a professional staff.

“CustomerCount offers our  customers a very important element of property management and is the only survey product designed specifically for the timeshare industry.” she continues.

Robert A. Kobek, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations, says the company’s  CustomerCount,© an On-Line Feedback System was more than four years in the making.  “Now that the technology is operationally robust, we are ready to build the business.  Triton becomes our newest distributor and we are grateful that Triton will offer our product to their customers. Triton is a mature company with a substantial product, and deals with absolute integrity. Knowing that CustomerCount will be a part of their product mix is particularly exciting as we deepen our penetration into the timeshare industry.”

The CustomerCount® program, developed initially by MVP for its client RCI, collects and measures customer feedback.   CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

Probus-Staley continues “our Property Management Solution integrated suite of tools will be greatly enhanced by the addition of Customer Count’s  timely and consistent  process that supports management in its identification of problem trends and needs.  It will also be of great support to our clients who utilize Triton Sales and Marketing software as it pinpoints challenges most significant to prospects, customers and/or guests.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Sarasota Software Solutions, the parent company of Triton Timeshare Software, was founded in 1997.  Triton’s software runs in more than 100 resorts in the United States, Mexico, The Caribbean and Asia. They are Trustee Members of ARDA.

For more information visit www.timesharesoftware.com or call 941-924-9656.

Brings Flexibility to Measuring “Net Promoter Score” says GM

Bill Morris, Managing Partner of  Mobius Vendor Partners, (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations, has announced that  CustomerCount,© an On-Line Feedback System has been selected by Breckenridge Grand Vacations as a instrument for monitoring and measuring guest and resort experiences.

Located in Breckenridge, Colorado, Breckenridge Grand Vacations was formed in 2007, serving as the developer, owner and operator of three Breckenridge Resorts; Gold Point Condominiums, Grand Timber Lodge, and its newest resort, the Grand Lodge on Peak 7. Breckenridge Grand Vacations has also been recognized as one of the most successful independent developers in the industry.

Kit Armour, General Manager at Breckenridge Grand Vacations says “CustomerCount® was selected to use for immediate customer feedback to provide summary data to help establish our ‘net promoter score.’ “
The Net Promoter® score allows you to categorize customers into three groups based on their willingness to recommend your company or product to a friend or colleague:

•    Promoters (score 9–10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
•    Passives (score 7–8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
•    Detractors (score 0–6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.

Kit Armour says “Mobius Vendor Partners (developers of CustomerCount®) developed the on-line feedback system with a thorough knowledge of timesharing and its various components.  For instance, our Director of Guest Relations uses the real-time response of CustomerCount® to address any guest concerns immediately.  We also can follow up post timeshare tour to zone in on positive and negatives that allow us to make our sales experience better for our guests.  The bottom line is that MVP has been around our industry for more than a decade and its inherent understanding of the timeshare model gives developers like us the ability to be flexible in using this tool. “

The CustomerCount® program, developed initially by MVP for its client RCI, collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience from reservations and sales through to the vacation stay itself. CustomerCount tracks three primary components:  the reservation experience, the sales experience and the vacation experience.

CustomerCount® is fully transparent to members, owners and guests.  The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

Morris says “the timely consistency of the process allows management to identify problem trends and needs; pinpoint challenges most significant to prospects, customers and/or guests; target improvement efforts and increase customer satisfaction levels by creating benchmarks and monitoring improvement.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Becomes Manager of Information Systems Operations Management

Mobius Vendor Partners (MVP) an Indianapolis-based company that provides business process management and market research services to companies, associations and non-profit organizations has named Matthew R. Morris to the newly created position of Information Systems Operations Management.

His duties include managing CustomerCount® survey deployment for MVP’s clients, IT infrastructure and overseeing website development.

Matthew holds a Bachelor of Science in Information Systems from Ball State University.   He also holds a specialized Recording Arts Degree from Full Sail University in Winter Park, Florida.  Prior to joining the MVP-Customer Count  team Matthew worked in the  entertainment industry for nine  years as a recording engineer and later as a live sound and lighting technician.

“We became familiar with Matt Morris’ talent and expertise through our association with the Ball State Miller College Business Information Systems Advisory Board,” said Bob Kobek, RRP, President of Mobius VP, LLC. D/B/A Mobius Vendor Partners.  “He is particularly focused on the technology of Customer Count®, MVP’s ©, ground breaking on-line feedback system for monitoring and measuring the sales, guest and resort experiences.”

Matt Morris, who is also CompTia  A+ N+ Certified, makes his home in Indianapolis.  An avid golfer, Matt also enjoys shooting pool.  While in the entertainment industry Matthew was able to earn a screen credit for a major motion (Bats by Destination Films) picture release and several album credits.  These days he has an extensive collection of DVDs.
Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation.
For more information visit www.mobiusvp.com or call 317-816-6000.

Indianapolis-based company provides business process management and online survey solutions

Mobius Vendor Partners, LCC, (MVP) has announced that the Indianapolis-based company has marked its tenth year providing business process management and online survey solutions to companies, associations and non-profit organizations.

The company was founded in 1999 and since that time as served their clients in many capacities primarily as offering management advisory services focusing on process development and project management.  With a reputation for staying current with industry trends and its changing business requirements, MVP roster of available services includes business planning, financial analysis, market research, marketing management, process improvement and business relationship management.

Most recently, MVP created CustomerCount®, an Online Feedback System which tracks the reservation, sales and vacation experiences.

Robert A. Kobek, RRP, MVP’s President, began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”  Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

Over his career, managing partner of MVP, William Morris, CPA, had direct responsibility for turn-around situations, several start-ups, capital funding, acquisitions and large-scale planning and development assignments.  Bill was also Vice President of Finance, Planning and Development for Resort Condominiums International which saw its revenues increase from twenty-fold to over $350 million during his 10-year tenure. Morris has also held the position of CEO for a high net worth Family Office, with management and oversight responsibilities for business, traditional and venture investments.

Since founding Mobius Vendor Partners, Kobek and Morris have grown their staff to 17 and a client base of over $5,000,000.  The MVP management team is well known for their technological expertise and management relationship skills and frequently called upon to speak at industry events around the county.  Bob Kobek is the current Chair of the Board of Advisors of the Information Services and Operations Management Advisory Board, Department of Miller College of Business at Ball State University and Women in the Industry.

Some of MVP’s and CustomerCount’s clients over the years include RCI, The American Telemarketing Association, Diamond Resorts International, The American Resort Development Association, Calderon Textiles, Royal Aloha Vacation Club, Golden Rule Insurance Company, and others companies in and outside of the timeshare industry.
For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.

Mobius Vendor Partners President to Serve as Miller College

Robert A. Kobek, President of Mobius Vendor Partners, LCC, (MVP) an Indianapolis-based company that that provides business process management and online survey solutions to companies, associations and non-profit organizations, has been selected as Chairman of the Information Services Advisory Board of the Information Services and Operations Management (ISOM) Department of Miller College of Business at Ball State University.

With more than 30,000 undergraduate and graduate students from across the country and abroad, Ball State University is located in Muncie, Indiana.  In addition to its program in Information Services and Operations Management, Miller offers degrees in Accounting, Business and Marketing Education, Economics, Finance, Human Resource Management, International Business, Marketing and Management.

Kobek, who has served as a member of the advisory board for two years is an expert in managing business processes including finance, marketing, selling, distributing, and supporting their products and services. His company, MVP, recently introduced an online feedback system called CustomerCount®.

“Effective use of technology allows companies in every sector to better serve their customers, get more usable information, become flexible and increase employee productivity, said Kobek.   “In a world where Information Services is skyrocketing as an academic discipline, Miller College understands how important it is to be guided by real world business expertise.”

Bob Kobek began his career as the Indiana Liaison for U.S. Senator Vance Hartke and then spent two years as Director of Special Projects for the Indiana General Assembly Speaker of the House.  His ownership of AMI Telemarketing, Inc. was the beginning of his expertise as B2B marketing professional.  He has been named as a member of the “Outstanding Young Americans.”    Kobek founded Mobius in 1999 which is well known for its strategic business process management for the hospitality and resort industry. Kobek also serves on several ARDA committees.

For more information visit www.customercount.info or www.mobiusvp.com or call 317-816-6000.