“We Listen, We Deliver, We Guarantee It.” This is the impassioned tagline of Tapestry Resorts, the newly consolidated, full-service hospitality division of ResortCom International that was announced today by ResortCom International Chairman John Small.

Since 2002, when Small, the former COO and senior vice president of RCI Management, merged his hospitality management company, International Resort Management (IRM), with ResortCom International, the organization has successfully provided a wide range of hospitality services under the ResortCom banner. As 2010 approached, Small and his team decided to consolidate all of ResortCom’s hospitality services into one distinct brand, Tapestry Resorts.

“This newly branded division will focus strongly on hospitality management and most importantly, drive results for our clients,” said Small. “At Tapestry Resorts, we don’t sell; we listen, so we can identify each client’s needs, anticipate future opportunities and provide relevant solutions. Once clear goals are identified by both parties, Tapestry Resorts guarantees every client’s success.”

The mission of Tapestry Resorts is to provide the expertise and tools required to support its clients in growing their revenue, improving their bottom line and delighting their owners and guests. Toward this mission, the Tapestry Resorts team is focused on providing its expertise and a vast array of solutions to sold-out time share resorts and vacation clubs.

For sold-out time share resorts, the management company’s services cover a broad range of needs for the market, including on-site management, board support, liquidity management and financial services. For the management of vacation clubs, the company can supply custom-designed proprietary software that allows clients to provide outstanding call center customer service and offers consultation services to help clients maximize club service revenue opportunities.

A Strong and Experienced Management Team
Led by Small, the management team includes industry thought leaders who are exceptionally skilled in a wide range of disciplines. They have developed and implemented solutions for clients in all facets of the hospitality industry around the world. This broad and deep experience allows Tapestry Resorts’ team members to hear and understand potential clients’ needs, as they have more than likely been on the client-side as well.

In addition, Tapestry Resorts has a multitude of experienced and dedicated executives, administrators, general managers and assistants, front desk customer service managers and representatives, head housekeepers and maintenance personnel, front desk managers, sales team members, HR professionals, IT experts, accountants, graphic designers, shuttle drivers and more, on hand at all times.

Tapestry Resorts’ team members are located in field locations throughout the United States and Mexico, various call centers and at the corporate office in San Diego. Wherever they are located, in whatever position, every team member is focused on keeping the company’s clients and customers satisfied, while supporting each other and fostering ideas and practices that benefit their clients and the company as a whole.

For every client, Tapestry Resorts, the full-service hospitality management division of ResortCom International, weaves a team of experienced thought leaders and skilled team members who exemplify its tagline: “We Listen, We Deliver, We Guarantee It.” For more information, visit http://www.tapestryresorts.com.

ResortCom International, which provides resort management, rental, reservations and travel services and financial services to the vacation ownership, fractional and luxury resort industry, has announced Hannah Zulueta as its new director of sales.

Zulueta brings over 12 years of experience in the hospitality industry. She started her career with RCI Management in 1997 and later returned to ResortCom as the customer relations manager. Zulueta reenergized her team and increased service levels to over 45,000 timeshare owners. Her efforts also won her the 2003 Gold ARDY for Customer Relations. In her sales and marketing positions, Zulueta has constantly achieved over 100 percent of the set sales goals.

“We’re happy to have Hannah as part of the team again,” said Small. “She excels at maintaining solid relationships with business associates, and as ResortCom continues to grow, her industry knowledge, organizational skills and strong initiative will be invaluable resources.”

Zulueta will concentrate on the rental aspects of the company and is in charge of all sales activities. She will also facilitate the development of new resorts and help convert inventory into ResortCom’s Suite-Getaways portfolio, a source for wholesalers and travel agents that offers timeshare and fractional resort owner rental programs in the United States, Mexico and other destinations.

“I see a shift in the travel industry where consumers now have greater access to travel options and an increased need for a travel specialist to sort through these options,” said Zulueta. “My focus will be to support ResortCom’s travel sales partners as they help travelers to research and create their next vacation.  Using a travel agent specialist helps customer save valuable time and money.”

Previously, Zulueta worked as the business development manager for ResorTime, where she developed the Lifecycle marketing approach to foster systematic and continuous business relationships with her customers. She has also served as the special events and marketing manager for the City of Los Angeles’ historic Olvera Street.
Zulueta holds a bachelor’s degree in business administration with an emphasis in marketing from California State University, San Bernardino.

About ResortCom Elite
Based in San Diego, ResortCom Elite is the luxury division of its parent company, ResortCom International, provides concierge and owner services, resort operations and financial services to private residence clubs, luxury fractional ownership properties and condo hotels. Under the direction of Chairman John Small and President Jeff Healy, ResortCom International’s 200 employees in offices in California and Florida and 800 employees worldwide at its resorts, provide exceptional services to over 50 clients worldwide and more than 200,000 satisfied owners at resorts in the Caribbean, Mexico and the U.S. (including Hawaii). For more information, visit http://www.resortcom.com.

Recognized as a leading expert in the fractional real estate industry, Sarah Rezak has been retained as director of business development for ResortCom Elite and LaTour Signature Group. Rezak will help promote and expand ResortCom Elite, a joint-venture with LaTour Signature Group that provides management services for fractional market properties that meet 3.5 to four Diamond or Star status, as well as the private label brand of LaTour Signature for private residence club properties with a five Diamond or Star rating.

Rezak’s impressive record includes conducting over 400 consulting assignments for resort developments in nearly every U.S. state and over 12 countries.

“I’ve known Sarah for over a decade and have had the pleasure of watching her grow professionally since she first began in the fractional market,” said John Small, chairman of ResortCom. “I always knew she was going to achieve remarkable accomplishments in the industry, and I look forward to working with her to grow the ResortCom Elite and LaTour Signature Group brands.”

The founder of Rezak Resort Consulting, an international resort consulting and market research firm, Rezak previously served as the managing director of Storied Places, Intrawest’s fractional interest development and operations subsidiary. At Intrawest, she was responsible for the expansion of the brand, as well as operations for four private residence clubs. As the company’s focus changed, Rezak successfully negotiated the sale of the private residence club business unit to Fairmont Heritage Place, a subsidiary of Fairmont Raffles Hotels International, and managed all aspects of the transition.

Rezak began her career at Ragatz Associates, where she initiated the firm’s annual intensive study of the fractional interest and destination club industries, created its annual Fractional Interest Conference and conducted numerous feasibility analyses.

“Professional and efficient, Sarah is able to take any client from A to Z,” said Tom LaTour, founder of LaTour Signature Group. “She is a key industry player in the fractional real estate market. We’re all delighted to have her as part of our team.”

Rezak earned her MBA from the University of Southern California and her bachelor’s degree in psychology from Wake Forest University. She currently resides in Los Angeles with her husband.

About ResortCom Elite
Based in San Diego, ResortCom Elite is the luxury division of its parent company, ResortCom International, and provides financial services, concierge and owner services and resort operations to private residence clubs, luxury fractional ownership properties and condo hotels. For more information, visit http://www.resortcom.com, or contact Debbie Jaloma at 619-683-2470 x.1609; e-mail djaloma@ResortCom.com.

About LaTour Signature Group
Launched by Tom LaTour in 2007, LaTour Signature Group delivers an exceptional five-star vacation resort “lifestyle” experience to select developers and owners of new and existing properties by managing all of the operational aspects of fractional interest resorts, boutique hotels and condominium resorts. For more information about LaTour Signature Group, visithttp://www.latoursignaturegroup.com, or call 415-568-2210.