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Leading US Community Association Management Organization Associa Chooses Merlin Software As Its Technology Partner
January 13, 2010 by Perspective Magazine | Timeshare & Fractional Reviews · 2 Comments
Associa, the undisputed leader in community association management in the US, has chosen Merlin as its technology partner to serve their timeshare and fractional ownership clients.
Associa currently serves over three million members in homeowner associations across the United States as well as their timeshare and fractional management communities.
“We needed an experienced technological partner with high customer service standards to help us provide our clients with a personal and professional product. Merlin Software was the obvious choice for us given their depth of functionality and operational understanding,” said Mark Lewis, Associa’s Executive Vice President of Development & Strategic Planning.
Associa was particularly impressed with the operational knowledge of the Merlin team which has an extensive history in not just developing the software but also managing projects to ensure proper implementation. The Merlin Software functionality that allows fractional owners to access account details online was also a major interest of Associa’s. ”Merlin’s functionality allows us to handle every aspect of fractional management from maintenance fee billing to managing rosters and reservations,” explained Joey Carona, Vice President of Business Development. “Going forward, Associa clients will have a complete audit of ownership available online at any time.”
From fixed weeks and points to fractionals and private residence clubs, Merlin’s software functionality provides a single software solution for today’s management companies. Developed as state-of-the-art Business Application Software, Merlin is web based and served across the internet. Members can access their accounts securely via a web browser from anywhere, at any time without the need of expensive hardware installations.
Merlin’s interactive functionality allows management companies to integrate the software with their current websites for online bookings and payments. Members can transact in real time with their management company, accessing the same data and with all activities written back directly into Merlin.
Merlin, the leading industry software provider, delivers software directly to users over the internet using the new technology of Cloud Computing. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.”
Contact details
For more information on Associa contact Joey Carona at joeycarona@associaonline.com or visit www.associaonline.com
Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years experience in the timeshare industry in sales, marketing and resort management.
Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.
Merlin Software incorporates modules for sales, marketing and front and back office, and its software architecture is inherently flexible. As Merlin is served over the Internet there is no requirement for any expensive communication links or set up costs and can be accessed from wherever there is an Internet connection.
For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com or visit www.quickmerlin.com to arrange a full demo.
For information on advertising and editorial opportunities with Perspective Magazine & Owners Perspective Magazine; the leading independent B2B & B2C magazines for the timeshare and fractional ownership industries visit www.perspectiverates.com
Tagged: Associa, community association, fractional, Mark Lewis, Merlin, Mike Pnematicatos, points, Private Residence Clubs, technology, United States
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