Laguna Holiday Club Installs TimeShareWare Enterprise To Manage Its Resort Properties
July 13, 2009 by Perspective Magazine | Timeshare & Fractional ReviewsLaguna Holiday Club (LHC), part of the Laguna Phuket destination resort, recently installed TimeShareWare Enterprise. Laguna Holiday Club chose TimeShareWare because it was the best software solution on the market and could handle their unique business practices.
The TimeShareWare Enterprise software was configured to meet Laguna Holiday Club’s distinct club requirements. Because there are several key differences between regulations in Asia and regulations in the United States, a different room configuration was added to the software, and, in addition, sales activities and policies for trade-ins and upgrades were adapted to meet the needs of Laguna Holiday Club.
The TimeShareWare software platform includes solutions for lead management, sales and marketing, member accounting, property management, reservations, and web-based member servicing. It is based on N-Tier Service Oriented Architecture (SOA), the goal of which is a worldwide integration of collaborating services.
Calvin Choo, LHC Regional Operations Director, said TimeShareWare will streamline the reservation process and provide quick and efficient data search. “Important data is now just a few clicks away,” said Choo. “Because of the flexibility of the TimeShareWare platform, Laguna Holiday Club was able to customize some rules and still operate our business in the manner required.”
According to TimeShareWare’s Chief Marketing Officer, Allen Rice, one important benefit TimeShareWare brought to Laguna Holiday Club was the ability to combine all data into a single database.
“In the past, Laguna Holiday Club stored data in several systems, including spreadsheets that relied on people to manually extract and interpret information. TimeShareWare has been able to create an environment that stores all essential data ‘cradle to grave’ for each guest, prospect, and member. In addition, TimeShareWare provides a best practice platform for business processes, as well as intuitive workflow and user interfaces,” said Rice.
Choo says the software will have a significant benefit to LHC Member Service staff. “It provides quick, efficient data lookups and streamlines the reservation process. The reservation restrictions and rules engine will drive staff accuracy, and the booking staff will no longer need to memorize their internal rules or consult an array of rule templates. Once set up in TimeShareWare, rules are automatically enforced according to every member’s rights and benefits. In the long run, it will create a higher level of customer satisfaction as each member can expect accurate and swift service with every request.”
For more information about Laguna Holiday Club please visit their website at: www.lagunaphuket.com.
About Laguna Holiday Club:
The Laguna Holiday Club, part of the Laguna Phuket family of resorts, permits members to own their holiday getaway in one of four luxury room types based on a points system that allows for greater flexibility. Points may be saved or borrowed from the future to upgrade room categories or to extend the length of stay. Time may even be given to family or friends. With 3,800 resorts in over 100 countries to choose from, guests can windsurf, snorkel, dive, snowboard, golf, swim, cycle, and relax in some of the most beautiful places in Southeast Asia and throughout the world.
About TimeShareWare & CondotelWare:
TimeShareWare is the industry standard software platform for shared-ownership, mixed use resorts. Since 1993, TimeShareWare serves all sizes and types of vacation ownership associations, fractional ownership properties, and timeshare resorts including multi-site, single-site, and points-based clubs. The TimeShareWare software platform includes solutions for lead management, contract processing, sales and marketing, owner accounting, loan servicing, property management, reservations, and web-based owner servicing.
CondotelWare is the first full-service software solution designed specifically for condominium hotels. The software helps owners and operators master all aspects of condo-hotel management and administration, including owner accounting, billing, rental rotation, inventory management, reservations, owner relations, reporting, and more.
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