Hurstfield Leads H10 Resorts To Shared Ownership Success
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Bert Hurstfield left Original Resorts to focus his time and energy on growing the H10 Premium vacation club in the Caribbean. American-born Bert Hurstfield grew up in Vancouver, Canada. But he relocated to Mexico
in 1995, and today he calls Cancun, Mexico home. From his base there, he is busy producing vacation homes in Mexico and elsewhere for people throughout North America and Europe.

An Impressive History
Hurstfield started his career with the Mayan Group in 2001 and quickly rose to the top there. Then, in 2004, he began a five-year term as president of the vacation club for Original Resorts. While at Original Resorts, Hurstfield and his team sold more than US$60 million of inventory. It was during that time that he was approached by executives at H10 Resorts who were interested in creating a vacation club. Together they began H10 Premium. For the next three years, Hurstfield pulled double duty, acting as president of both Original Resorts and the H10 vacation club.
In 2009, Hurstfield decided to leave his position at Original Resorts and concentrate solely on H10. He
says it was a tough decision, but Hurstfield felt it was time to give all of his energy to the H10 group.
H10 Premium currently operates three sales rooms, two in the Riviera Maya and one in the Dominican Republic. “We are looking at the possibility and viability of opening up the European markets in the future,” Hurstfield says. “We have more than 40 hotels in the group, and most of them are based in Europe, with more opening every year.” To date the H10 vacation club has made more than US$40 million in sales, and that number is expected to double in the next two years. “I believe our success can be attributed to a few different things,” Hurstfield explains. “We have a fantastic program which puts the emphasis on giving the customer more value for their money, while still taking care of the hotels’ interests and bottom lines. In addition, we put a lot of emphasis on training our staff. Not only are they required to pass a test before they can begin speaking with clients, but they are also given ongoing training and updates.
“It’s our goal to constantly look for new ways to make the experience of the H10 guest more enjoyable and
memorable,” he continues. “We believe that special treatment is what keeps members coming back year after year.”
Another big reason for the vacation club’s success is the great support and back up of hotel operations.
Hurstfield says that “all the issues that hotels and vacation clubs have had in the past don’t exist with us. We are all working together for the common good of the client and for the future.”
H10 Premium
The H10 Premium vacation club features upscale ocean-front resorts in the Riviera Maya and Dominican
Republic, as well as the Canary Islands in Spain. The program is supported by the almost 30 years of experience of H10 Hotels, a company with locations in strategic destinations around the world. H10 Hotels has developed an internal quality assurance program named H10 Quality, which also holds external certifications of quality, such as the Q of Tourist Quality, the ISO/9001-2000 granted by AENOR and the
membership of UNESCO’s Biosphere Hotels.

The H10 Premium membership has many benefits, including:
- Internal international H10 Premium exchange at no cost
- Discounts and exclusive rates for reservations at H10 Hotels establishments located in vacation
destinations and major cities in Europe
- H10 Premium discounts in hotel stores, spa, restaurants and activities
- Guest certificates without cost
- External exchange through RCI
H10 Premium members also automatically receive membership in Club H10 – H10’s affinity program – and
acquire the Grand Class category, which is the highest category inside the Club. Club H10 benefits include
welcome presents at the resort, priority booking, turndown service, bathrobe and newspaper in room, a lunch or dinner invitation during each stay, courtesy minibar on the arrival day, express check-in and late
check-out, and exclusive and special discounts around the world in H10 Hotels. Club H10 members also earn points for hotel stays that may redeemed for services and future stays.
H10 properties associated with H10 Premium include Ocean Maya and Ocean Coral & Turquesa in Mexico;
the Dominican Republic’s Ocean Blue & Sand in the Dominican Republic; and H10 Rubicón Palace, H10 Lanzarote Gardens, H10 Las Palmeras, H10 Costa Adeje Palace, H10 Tindaya, H10 Playa Esmeralda and
H10 Costa Salinas in the Canary Islands.
For more information on H10 Premium, contact: Sarah Boeckmann, tel. +52 998 734 8322, e-mail sboeckmann@grupohp.com.mx Vianey Archer, tel. +52 998 734 8319, e-mail varcher@grupohp.com.mx

- Bert Hurstfield
Q & A with Bert Hurstfield, President of Operations and Marketing for H10 Premium
When and why was H10 Premium created?
H10 premium was created in 2006. It was created as a way to increase loyalty to our Caribbean hotels.
How many members do you currently have?
To date we have close to 3,000 members, and adding over 1,000 members a year.
What benefits will someone who joins H10 Premium have?
We offer our members a combination of benefits. First, the ability to travel around the world using RCI Points, or All Inclusive weeks which can be used at any of our H10 Premium locations, including those in the Canary Islands. In addition to this, we offer extra benefits inside our H10 Premium hotels, such as, VIP check in, upgraded drinks, special amenities, etc. We are constantly looking for new ways to make H10 Premium members more comfortable and content during their stay with us.
Your membership seems to be offer a lot of extras to the client. Do you see this as a trend in the business?
Absolutely. I believe that most hotels are listening to the concerns and needs of their clients, and that vacation clubs will continue to get better as competition increases.
Are there any benefits that you hope to have in the future?
We are currently working on upgrading our members overall vacation experience. Simply put this means, we want their time with us to be an experience and not just a vacation. Part of this plan we hope to achieve with the use of personal concierges, whose job it will be to pamper our members from the time they get off the plane until the time they get back on.
What are your goals for the future of H10 Premium?
Two things. First, we would like to improve our program and our benefits whenever and wherever possible. Second, we expect to open more resorts in the future, giving our members more travel options inside the H10 family of hotels.
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