FARROW Commercial Construction, a nationwide commercial construction company based in Santa Rosa, CA has files filled with Customer Care Questionnaires.

Westin Kierland

According to Rick Cratty, Director of Operations for FARROW, “we never leave a job site without getting some feedback.  At the close of 2011 we went through our files and were pleased to find an overwhelming amount of “Atta boys!”

With numerous construction projects completed this year, FARROW reports that 100% were rated as “outstanding in all categories.”  For instance, from the General Manager of the Hilton in Fort Wayne, IN comes this review:  “Overall best renovation process I have every experienced!”  Scott Caldwell, Resort General Manager at the Westin Kierland Villas in Scottsdale says FARROW exhibited “Great leadership, Quality and Customer Care.”  In Branson the client was “very pleased with the overall communication, flexibility and cleanliness” for a project at Branson Suites at Fall Creek.  Mark Sedillo, Resort General Manager at the Ridge Resort in Sedona put it honestly when he said FARROW made the process as “painless as possible.”

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