New internet-based holiday rental site, Holiday Letting Shop, chooses Merlin Software as its technology provider to support its rental business including inventory management and online booking and payments.

Holiday Letting Shop is a new internet-based holiday rental site featuring some of the world’s finest self catering apartment properties and villas.  Set to launch in May 2010, the team works with specialists in all areas of the travel and hospitality sector such as tour operators, resort developers, management companies and owner committees. Inventory is marketed on both a business-customer basis through the Holiday Letting Shop website and, using Merlin’s technology, directly through to other third party inventory distributors.

HLS Director Sharon Jackson explained “We needed software that understood the nature of our business, would work with us as we develop, and support our technological requirements. It made perfect sense to use Merlin. They are leaders in internet based technology solutions and the experienced team understands the needs of the rental side of the holiday business”.

“Merlin will allow HLS to run its entire business from one online application. We can easily integrate Merlin functionality into our website to allow online bookings and payments – exactly what customers expect from a holiday letting service. We can work with resorts with multiple weeks to rent or single owners with just one week they want to rent out”.

From rental sites such as Holiday Letting Shop to fixed week timeshare resorts and from points clubs and fractionals to private residence clubs, Merlin’s software functionality provides a single software solution for today’s resort business. Developed as state-of-the-art Business Application Software, Merlin is web based and served across the internet. Users can access their accounts securely via a web browser from anywhere, at any time without the need of expensive or complicated hardware installations.

“With Merlin we can work with our inventory from wherever we are in the world as long as we have an internet connection. This suits the way that we work” Ms Jackson explained.

Merlin’s interactive functionality allows companies to integrate the software with their current websites for online bookings, rentals and payments. Members can transact in real time with their management company, accessing the same data and with all activities written back directly into Merlin.

Merlin, the leading industry online software provider, delivers software directly to users through the internet using the new technology of Cloud Computing. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.”

Developed by Mike Pnematicatos with 25 years’ experience in vacation ownership, Merlin is the complete software solution for resorts. It is web-based, highly interactive and includes property management, sales, marketing and accounting functionality.

Macdonald Resorts based in Scotland is recognised as one of Europe’s leading resort developers with nine resorts located across the UK and Spain, which complement the Macdonald Group’s 43 four and five star hotels in the UK. With over 25,000 members, Macdonald Resorts has been in operation for over 20 years and is one of the UK’s leading hospitality brands.

Offering a range of products including fixed week ownership, short term lease products and the points-based vacation club “Options”, which links with its sister business Macdonald Hotels, Macdonald Resorts is unique in its make-up.

“Merlin will allow Macdonald Resorts to handle every aspect of the business including property & inventory management, sales & marketing and management fee billing so we can maximise our business potential”, explained Simon Jackson, Managing Director of Macdonald Resorts Ltd. “Obviously Merlin includes all the functionality that one comes to expect in software but Merlin has so much more to offer, to the extent that all of our technology needs are catered for in one application.  And of course website integration that allows owners to interact with their ownership accounts, including being able to pay management fees on line, will add a new dimension to our services”.

Jackson continued:  “We needed an experienced technological partner who could provide us with more than just software.  The Merlin team has hands-on vacation ownership experience. Mike Pnematicatos, Merlin’s chief software developer, has built his own resorts so he understands the challenges that innovative businesses face today”.

From fixed weeks and points club management to fractionals and private residence clubs, Merlin’s software functionality provides a single software solution for today’s resort and management business. Developed as state-of-the-art Business Application Software, Merlin is web based and served across the internet. Users can access their accounts securely via a web browser from anywhere, at any time without the need of expensive or complicated hardware installations.

Merlin’s interactive functionality allows management companies to integrate the software with their current websites for online bookings and payments. Members can transact in real time with their management company, accessing the same data and with all activities written back directly into Merlin.

Merlin, the leading industry online software provider, delivers software directly to users through the internet using the new technology of Cloud Computing. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.”

About Merlin
Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years experience in the timeshare industry in sales, marketing and resort management. Merlin Software is celebrating its tenth anniversary this year.

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office, and its software architecture is inherently flexible. As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection.

Contact details
For more information on Merlin Software for Vacation Ownership contact Mike Ashton by e-mail at mikea@quickmerlin.com  or visit www.quickmerlin.com to arrange a full demonstration.

Merlin Software is delighted to announce that its new benefit for TATOC’s resort members and affiliates will be launched this weekend at the TATOC Conference 26th-28th March at the Belfry in Nottingham, UK.

The new benefit consists of a free assessment of a resort’s current technology and a guide on the latest resort-based technology that is now available. By completing a simple questionnaire the Merlin team will assess how a resort is using technology in its daily activities and make suggestions on how the latest technology can improve procedures and operations, lower costs and streamline activities. The benefit is available to all TATOC resort members and affiliates.

Merlin’s chief developer Mike Pnematicatos explains: “Many resorts feel they are too small or mature to use the latest technologies but this simply isn’t the case.  Everyone can benefit and you don’t need to be a computer geek to understand them. A simple change or addition can save a resort a considerable sum of money every year and add new services for members to enjoy”.

TATOC already uses the services of Merlin to support the activities of the Helpline, provide statistics and reports and assist with the marketing and promotion of the Association. Harry Taylor, CEO, said “We were looking for software that could handle every aspect of our business including the Helpline. We are now able to run everything on one system rather than using multiple programmes”.

Merlin’s software is delivered directly to users through the internet, is very resource light and easy to use. It covers all aspects of a timeshare operation from maintenance fee collections and accounts to inventory control and reservations. Merlin can also interact with a resort’s website to offer online services such maintenance fee payments and rentals.

Merlin will be attending the upcoming TATOC conference on 26th -28th March and questionnaires will be issued during this time. Resort members and affiliates who are not able to attend will receive their questionnaires by email after the event.

TATOC members enjoy a number of membership benefits including timeshare industry news and information, survey results, case studies and general legal and accounting advice.

For further information, please visit Merlin at www.quickmerlin.com. For further information on TATOC, please visit www.timeshareassociation.org

Background
Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years experience in the timeshare industry in sales, marketing and resort management.

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office, and its software architecture is inherently flexible. As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection.

TATOC, a non-profit company, was formed in 1989 to act as a networking group for the appointed members of timeshare owners’ committees. Today the Association has 70 resort members representing over 250,000 timeshare owners across Europe and is sponsored by some of Europe’s leading timeshare businesses.

Contact details
For more information on Merlin Software for Vacation Ownership contact Mike Ashton on +44 (0) 7753 910788 or by e-mail at mikea@quickmerlin.com

For more information on TATOC, The Timeshare Association contact Harry Taylor on +44 (0) 161237 3611 or by e-mail at harry.taylor@timeshareassociation.org.

Merlin Software for Vacation Ownership is set to celebrate its tenth anniversary at the upcoming American Resort Development Association (ARDA) Convention taking place March 14th-18th at the Venetian Resort Hotel and Casino in Las Vegas.

The software has been developed by industry veteran Mike Pnematicatos who recently celebrated 25 years in the vacation ownership industry as a resort developer and product innovator. Mike said “as an experienced timeshare and fractional developer, I bring considerable knowledge and expertise to the development of this software. I understand the challenges facing resorts and businesses in the industry today”.

Merlin will be exhibiting at the conference at Booth 457 so drop by during the event for a piece of birthday cake and join the celebrations!

Merlin Software provides a complete, single software solution for today’s vacation ownership business. Developed as state of the art Business Application Software, Merlin is the only software available that is intrinsically web-based because it is served over the internet. It is not functionality that has been added as an afterthought. Users access their Merlin accounts securely via a web browser from anywhere, at any time without the need of expensive or complicated hardware installations. Functionality includes the Merlin marketing, sales, front office and back office modules, stand alone exchange facility and website integration.

The technology platform for Merlin consists of a Microsoft SQL Server 2005 database back end with the front end built using Active Server Pages (Browser Front End).

Merlin will be offering demonstrations of its web-based technology throughout the convention in the Chairman’s League Lounge. Those interested in booking a demo can contact Mike Ashton on 646 233 3503 or email him at: mikea@quickmerlin.com. If an online demo is preferred, please visit www.quickmerlin.com/demo

IFA Hotels and Resorts, an international leader in the development of premier mixed-use hotel and tourism projects, announces the appointment of Merlin as software provider for its fractional residence clubs. IFA Hotels and Resorts, with its main operating office in Dubai, is listed on the Kuwait and Johannesburg stock exchanges and provides world-class facilities through a network of hotels, vacation and private residence club destinations.

Merlin Software will be used to run IFA’s new high-end fractional residence clubs based in various locations around the world and its internal inter-residence exchange programme.

Announcing the appointment of Merlin Software Mr Piaras Moriarty, VP Vacation Ownership IFA Hotels & Resorts, said “when we looked for a software provider we needed a company with wide industry knowledge and expertise in managing products like ours.  With Merlin’s pedigree, which dates back to the start of clubs 25 years ago, making the appointment based on their stellar track record and experience was a logical choice”.

The IFA team was keen to partner with a software business that offered “simple to implement” software that could manage and adapt to their evolving product needs.  Mr Moriarty explained “it was important for us that our partner could advise us on how to formulate and manage these products now and in the future”. The team was particularly impressed that Merlin Software is easy to set up with no lengthy installations and training is straightforward and logical. Resorts can be in business immediately.

Chief software developer Mike Pnematicatos explains “On a daily basis IFA will use all of Merlin’s resort management, marketing and accounting functionality for activities such as maintenance fee collections and owner reservations. What really sets Merlin apart though is its dynamic sales and ownership tracking. IFA has complex occupation rosters and rules which Merlin handles with ease” he continued.

Merlin will also handle IFA’s internal exchange facility which takes place between the managed residence clubs. Mr Moriarty explained “inter-residence exchange can now be provided internally using Merlin Software without relying on a third party”.

From single site fractional resorts to multi-destination residence clubs, Merlin’s software functionality provides a single software solution. Developed as state of the art Business Application Software, Merlin is served across the internet. Users simply access it securely via a web browser from anywhere at any time without the need of expensive link lines and hardware installations.

Developed by Mike Pnematicatos with over 25 years’ experience in the timeshare and property development industry, Merlin is the most complete business software around. It is highly interactive meaning that businesses can integrate the software with their current websites to offer a range of services such as online bookings and payments. With such industry experience, that no other software company can offer, businesses need look no further for a safe pair of hands to provide the latest technological solutions.

Merlin is the leading industry software provider using the new technology of Cloud Computing to deliver software directly to your internet browser. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology”.

For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com  or visit www.quickmerlin.com to arrange a full demo.

For more information on IFA contact Mr Piaras Moriarty on Tel: + 971 4 404 3424 or Email: info@ifahotelsresorts.com

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office. Its inherent flexibility means it can operate all types of sales activity and holiday product.  As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection.

“Merlin Software simply has exactly what we need to run our entire business and provide the best service for our clients” said Andrew Horton, managing director of Resort Fiduciary Services. “No other software provider comes close”.

Resort Fiduciary Services (RFS) provides outsourced services and facilities to help resorts and businesses run more efficiently. These services include processing multi currency credit card payments over the web, club administration including resort inventory control and membership records and stakeholder services.

“Our aim is to help businesses make savings in staffing and administration costs so we have a lot in common with Merlin. Their technology makes it easier to streamline business processes and we can pass this saving on to our clients”.

Merlin is integrated business application software for all sectors of the vacation ownership industry from developers to home owners associations. All the functionality required to run a business in this industry, from marketing and sales to front and back office, is included. Merlin is served across the internet and provides a single integrated business solution for today’s timeshare and hotel industry. Users simply access the software securely via a web browser from anywhere at any time without the need of expensive link lines and hardware installations.

Chief software developer Mike Pnematicatos said: “RFS’s clients sell a range of different products and Merlin can easily handle all of this for them while our fully integrated accounting package means that RFS doesn’t need to run any other software which is a great cost saving”.

“It is clear that Merlin has been developed by people who understand the timeshare business in general but also what RFS as a company wants to offer its clients. Their on-going support is superb and I am certain Merlin will enhance the services we provide – and may even add to them” Mr Horton explained.

Merlin is the leading industry software provider using the new technology of Cloud Computing to deliver software direct to an internet browser.  Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.

About Resort Fiduciary Services
Resort Fiduciary Services was established in 2004 by Andrew and Mike Horton. They recognised that timeshare businesses in Europe needed specialist support services and that it was more cost effective for resorts to outsource these rather than employ additional administrative staff. Today RFS provides administration to support to a number of organisations in Europe.

For more information on Resort Fiduciary Services please contact Andrew Horton by email at enquiries@resortfs.co.uk.

About Merlin Software
Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 20 years experience in the timeshare industry in sales, marketing and resort management.

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office. Its inherent flexibility means it can operate all types of sales activity and holiday product.  As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection.

For more information on Merlin Software for Vacation Ownership contact Mike Ashton on +44 7753 910 788 (UK), email mikea@quickmerlin.com  or visit www.quickmerlin.com.

Associa, the undisputed leader in community association management in the US, has chosen Merlin as its technology partner to serve their timeshare and fractional ownership clients.

Associa currently serves over three million members in homeowner associations across the United States as well as their timeshare and fractional management communities.

“We needed an experienced technological partner with high customer service standards to help us provide our clients with a personal and professional product. Merlin Software was the obvious choice for us given their depth of functionality and operational understanding,” said Mark Lewis, Associa’s Executive Vice President of Development & Strategic Planning.

Associa was particularly impressed with the operational knowledge of the Merlin team which has an extensive history in not just developing the software but also managing projects to ensure proper implementation. The Merlin Software functionality that allows fractional owners to access account details online was also a major interest of Associa’s. ”Merlin’s functionality allows us to handle every aspect of fractional management from maintenance fee billing to managing rosters and reservations,” explained Joey Carona, Vice President of Business Development. “Going forward, Associa clients will have a complete audit of ownership available online at any time.”

From fixed weeks and points to fractionals and private residence clubs, Merlin’s software functionality provides a single software solution for today’s management companies. Developed as state-of-the-art Business Application Software, Merlin is web based and served across the internet. Members can access their accounts securely via a web browser from anywhere, at any time without the need of expensive hardware installations.

Merlin’s interactive functionality allows management companies to integrate the software with their current websites for online bookings and payments. Members can transact in real time with their management company, accessing the same data and with all activities written back directly into Merlin.

Merlin, the leading industry software provider, delivers software directly to users over the internet using the new technology of Cloud Computing. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.”

Contact details
For more information on Associa contact Joey Carona at joeycarona@associaonline.com or visit www.associaonline.com

Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years experience in the timeshare industry in sales, marketing and resort management.

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office, and its software architecture is inherently flexible. As Merlin is served over the Internet there is no requirement for any expensive communication links or set up costs and can be accessed from wherever there is an Internet connection.

For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com  or visit www.quickmerlin.com to arrange a full demo.

Merlin Software is delighted to announce that it has been chosen to provide software solutions to the Fairways Club in Tenerife and Pueblo Evita in Spain.

“Merlin is easily the most comprehensive software found anywhere in our industry today” says Mike Bailey, chairman of the two resorts. “We looked at a number of other options, but Merlin’s functionality, accessibility and interactivity could not be matched”.

“In addition, having been in the business for so long, we have a considerable amount of historical data that we needed
to have uploaded to Merlin.  We wanted the full history of our trading on our new system. Merlin has provided us with a complete audit of ownership so we can trace every sale and every owner we have ever had, no matter what they bought, upgraded or sold” he continued.

Merlin is integrated business application software served across the internet and developed specifically for today’s shared ownership industry including resort developers, marketers and management companies – regardless of size or location. It has multiple resort, company and currency capabilities and manages all known products. “It is the ideal solution for us. Our resorts and head office are in different countries and we sell different products to a number of nationalities in various currencies. Merlin brings these elements together seamlessly”.

All the functionality required for marketing and sales to front and back office is included in the Merlin application. According to Mike Bailey “we have no need for any other business software to run our operations because Merlin is so comprehensive. It covers every aspect of our operation and our staff find it intuitive and user friendly”. Users simply access it securely via a web browser from anywhere at any time. It means that management and staff can access the system from the resorts or from the company’s head office in the UK, without the need of expensive link lines and hardware installations.

One of the most important features for the team is Merlin’s Integrated Interactivity. As chief software developer Mike Pnematicatos explains “Merlin runs over the internet so it is easy for resorts to integrate their web sites directly with their business data. This means that clients can transact with resorts over the internet in real time and accessing the same data”. Mike Bailey adds “we are so impressed. Merlin has opened up new opportunities for us. Our next stage of implementation will be to have our owners access our website to make online bookings and management fee payments including credit card processing”.

Of particular interest to the team is the online trading platform which enables resorts to trade with others in the industry. Mike Bailey explains “we will be looking into this as a way to offer reciprocal exchanges and rentals and utilize unsold inventory. Merlin has done all the work for us on that one”.

Merlin is the leading industry software provider using the new technology of Cloud Computing to deliver you software direct to your internet browser. According to Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology”.

Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years experience in the timeshare industry in sales, marketing and resort management.

Using the latest web technology, Merlin is the complete software package for today’s hospitality industry and can handle all types of timeshare and holiday product.

Merlin Software incorporates modules for sales, marketing and front and back office. Its inherent flexibility means it can operate all types of sales activity and holiday product.  As Merlin is served over the Internet there is no requirement for any expensive communication links or set up fees and can be accessed from wherever there is an Internet connection without the need for expensive communication links.

For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com  or visit www.quickmerlin.com.

Fairways Club is located on the south coast of Tenerife about ten minutes travelling time from the airport. Built in typical Andalusian style architecture, the resort is located within the Amarilla Golf and Country Club complex, famous for its impressive golf course just bordering the Atlantic Ocean. The resort is celebrating its 20th anniversary this year.

Pueblo Evita Club is situated in an excellent position a short way from the glorious beaches and excellent restaurants at Benalmadena Costa. It is a delightful gated holiday ownership resort built in typical Andalusian pueblo style and set between the sea and the mountains on the Costa del Sol in southern Spain. It is perfect for a family holiday being very secure and safe and including two outdoor pools and one indoor heated swimming pool.

For more information on the Fairways Club and Pueblo Evita Club contact Mike Bailey by email at general@evencharge.com.

Escape2Dream was established with the aim of providing its members with high quality travel services using cutting edge technology and then offering these services to members for low rates not available to the general public.

Based in the Dominican Republic, Escape2 Dream believes one of its major strengths is the use of latest technologies throughout its business operations. “The use of technology means we can reach out to our members in new and innovative ways – so we needed a software partner that could be incorporated easily into our business and who shared our vision” said Allan Muro, Director de Proyecto.

“We spent considerable time looking at all the options available to us, but Merlin was hands down our best possible option. Merlin offers great service, ease of use and endless expanding possibilities. Way to go Merlin” he added.

Of particular interest to the Escapes2Dream staff is that Merlin is very easy to use and 100% web-based. “It has the complete set of options for us to manage all aspects of our organisation” Allan Muro explained,  “we will use it for everything from booking a tour to paying sales commissions. And it’s all online and highly secure”.

From travel service businesses and tour generators to property management and re-sale organisations, Merlin’s software functionality provides a single software solution for today’s timeshare and leisure business. Developed as state of the art Business Application Software, Merlin is served across the internet. Users simply access it securely via a web browser from anywhere at any time without the need of expensive link lines and hardware installations.

Developed by Mike Pnematicatos with over 25 years’ experience in the timeshare and property development industry, Merlin is the most complete business software around. It is highly interactive meaning that businesses can integrate the software with their current websites to offer a range of services such as online bookings and payments. With such industry experience, that no other software company can offer, businesses need look no further for a safe pair of hands to provide the latest technological solutions.

Merlin is the leading industry software provider using the new technology of Cloud Computing to deliver you software direct to your internet browser. According to chief software developer Mike Pnematicatos “Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology”.

Merlin Software for Vacation Ownership has been developed by Mike Pnematicatos who has over 25 years’ experience in the timeshare industry in sales, marketing and resort management.

For more information on Escape2Dream contact Allan Muro on amuro@escape2dream.com or visit www.escape2dream.com

For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com  or visit www.quickmerlin.com to arrange a full demo.

TATOC, a non-profit company, was formed in 1989 to act as a networking group for the appointed members of timeshare owners’ committees. Today the Association has 70 resort members representing over 250,000 timeshare owners across Europe and is sponsored by some of Europe’s leading timeshare businesses.

One of its most important activities is the free Consumer Helpline which operates from the organisation’s head office in Manchester, United Kingdom. The Helpline takes over 600 calls and 80 emails per month from consumers looking for assistance and information. It has been estimated that the Helpline has saved consumers over £1 million.

The Association required a software solution that could support the activities of the Helpline, provide the necessary statistics and reports and assist with the marketing and promotion of the Association. Harry Taylor, CEO, said “TATOC is growing all the time and the Helpline is proving to be a great success. So we were looking for software that was flexible to handle every element of our operation. The added bonus is that Merlin comes with a full accountancy package so we will be able to run everything on one system rather than using multiple programmes”.

Chief software developer Mike Pnematicatos, a veteran of the timeshare industry said “Merlin caters for all types of business in the timeshare industry and we were delighted to assist such a worthwhile organisation. Working with Harry and the team has led to the development of additional functionality which all our clients will benefit from”.

Martine Pnematicatos, Merlin’s European Operations Director said “Merlin’s flexibility and ease-of-use is ideal for TATOC. We can support the activities of the Helpline while providing TATOC with marketing and accounting software to help them run the Association on a daily basis. They can communicate with consumers, collect membership fees, undertake marketing to generate new members and account for all of this activity”.

Board director and project co-ordinator Geoff Chapman added “Just as the original Merlin was to King Arthur – every indication is that Merlin will prove to be our very own ‘wizard’, and will enable the Helpline to provide an even better service to consumers.”

Developed as state of the art Business Application Software, Merlin is served across the internet and users simply access it securely via a web browser from anywhere at any time. This means that frequent traveller Harry Taylor will be able to access the system wherever he is to view the progress of the team.

Merlin is the leading industry software provider using the technology of Cloud Computing to deliver software direct to an internet browser.  Merlin is resource light, incredibly intuitive and allows unlimited users and multiple locations to access the software securely in real time from anywhere in the world. It enables resorts and hotels to benefit from time and cost savings – yet still be at the cutting edge of internet technology.

Contact details
For more information on Merlin Software for Vacation Ownership contact Mike Ashton on, email at mikea@quickmerlin.com  or visit www.quickmerlin.com to arrange a full demo.